Frequently Asked Questions
- With Therapeutic Edge

Before making the decision to contact or seek physiotherapy services, often potential patients have questions and /or concerns. Through our experience, we have put together a list of several common questions that have come our way and may be helpful. If you find your particular question is not in our list, please feel free to contact us.

Do I need a doctor’s referral?

A doctor’s referral is not necessary to book an appointment, to be assessed and treated. A doctor’s referral is necessary for WCB injury and for some insurance coverage.

Do you communicate with my doctor?

YES. If additional information is needed regarding your injury or condition, your Dr. will be contacted with your permission. Progress reports will be sent to your Dr. if needed and discharge reports will be sent at completion of treatment.

How long is the initial assessment?

Generally your initial assessment and treatment session will be approximately 60 minutes. Subsequent treatments are generally between 45-60 minutes.

My injury is work related and a claim is being filled?

If your injury is work related you should see your Dr. first and then you can make an appointment at our clinic. Your Dr. will send notification to Worksafe BC advising them of your injury and recommendation to start physiotherapy. Your employer also needs to send in a report to Worksafe BC. You can call Worksafe BC at 1 888 621-7233. You will be given a claim number. Please bring it in with you at your first appointment.

Will I be billed for treatment?

Worksafe BC – if your claim has been accepted, all treatment is paid for by Worksafe BC. If your claim is rejected, you will be billed for your treatment sessions.

Private – payment is received at the beginning of each appointment.

Insurance – some insurance companies allow direct billing. We will try to determine if this option is available for you at the time of your visit.

ICBC – a user fee is in place prior to treatment for ICBC cases. If finances are of concern, a deferment of payment form may be filed with your lawyer.

DND/DVA/RCMP – there is no user fee. Billing is done directly to the government.

Premium assistance – a user fee is in place and payment is received prior to treatment.

What should I bring for my treatment?

For your first visit, please bring your health care card, your current contact information, any medical information or reports. Please wear appropriate clothing, remembering the area of injury that needs to be assessed. If needed, gowns, shorts, and t-shirts are provided.

When will I begin to feel better?

Treatment time varies greatly depending on the type and severity of injury and your current state of health. The treatment plan is always to minimize pain, and assist you in returning to your normal activities as quickly as possible. Different modalities, exercises, and manual physiotherapy techniques are used to facilitate the healing process.

Will the treatment cause discomfort and pain?

For conditions that are acute and painful, the treatment will always focus on reducing your discomfort and pain. For conditions that are more chronic, treatments will vary and may or may not cause a temporary increase in discomfort. Chronic pain conditions often have some very tight muscles and joints that need to be mobilized. The release of these tight areas may be temporarily painful but you will be well informed of any techniques that will be used that may cause discomfort. The release of these chronically tight areas will allow for increased range of motion, improved function and decreased pain.

I'm interested in acupuncture - but never had treatment before.

Acupuncture is one treatment method offered at our clinic in conjunction with other physiotherapy modalities. Very fine, single use, disposable needles are inserted into specific locations on the body to facilitate the body’s ability to heal. Acupuncture is used to decrease pain, inflammation, muscle spasm, nerve damage, restless syndrome, spinal cord injury, etc.

Therapeutic Team

#16 - 1120   |   Yates Street   |   Victoria BC   |   V8V 3M9 250-385-5853 |
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